Website Terms & Conditions

Please note the name that will appear on your credit card statement is Print Monkey Limited NOT Real Estate Print.

1. GST. All prices are in New Zealand Dollars and are Inclusive of GST.
2. COLOUR PROOFS. Colour proofs are not provided as part of the service. It is important that you check your artwork prior to uploading it to
3. ELECTRONIC IMAGES AND/OR FILES. It is the customers responsibility to retain a copy of any image or file supplied.
4. QUANTITY. Every effort shall be made by the printer to deliver the quantity specified.
5. CLAIMS. Complaints regarding finished goods must be received by the supplier within a reasonable time. What is a “reasonable time” will depend on the circumstances of each case, however 10 days is to be regarded as the norm.
6. ILLEGAL OR LIBELLOUS MATERIAL. The supplier is not required to reproduce any material that is, in the suppliers opinion, illegal or libellous in nature or that is in breach of any statute. The supplier will be indemnified by the customer in respect of any and all claims, costs, and/or expenses arising out of any libel or breach of statute or infringement of copyright, patent or design.
7. SUPPLIER’S LIABILITY. Where the customer is a company or a person in trade the Consumers Guarantee Act 1994 will not apply. The supplier will not be liable for any indirect or consequential loss to the customer arising from third party claims occasioned by errors in the work or by delay in delivery. No warranty is given or responsibility accepted by the supplier to ensure that goods produced comply with the requirements of any legislation relating to the marking and/or labelling, and/or packaging of goods. Compliance with any such legislation is the customers responsibility. No guarantee is given that the goods supplied to the customer are fit for any purpose not made known to the supplier. The supplier shall not be responsible for any delay, default, loss or damage due to any industrial disputes, accidents, acts of God, equipment failure or mischievous damage or other cause beyond the supplier’s control.
8. GENERAL LIEN/ROMALPA CLAUSE. The supplier has in respect of all unpaid debts, a general lien on all the goods delivered by the supplier or in the supplier’s possession. If after 14 days written notice a debt remains unpaid the supplier is entitled to enter the customer’s premises and seize the goods unpaid for and to dispose of the goods as the supplier sees fit and apply such proceeds towards the debt.
9. DISPUTE RESOLUTION. In the first instance any dispute between the parties must be discussed between them to attempt to settle the dispute. Where the parties cannot reach a settlement between themselves, the supplier as a member of Printing Industries New Zealand allows the parties access to the services of Printing Industries New Zealand to resolve any differences between the parties by mediation. If no agreement can be reached through mediation the parties may agree to arbitration by Printing Industries New Zealand by signing a separate agreement. This clause does not remove the customer’s right to refer any dispute to any other body or organisation, or impose any requirement that the customer attend any mediation or arbitration.
10. PRIVACY Please review this Privacy Notice, which forms part of these terms and conditions and governs the collection, use and disclosure of your personal information by us, to understand our practices. The personal information supplied to Forge Media will be stored by Forge Media on a secure server. All information is encrypted whilst in transit. Forge Media will not share your personal information with any other third party without your consent. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.
11. ELECTRONIC COMMUNICATIONS When you visit our website or send e-mails to us, you are communicating with us electronically. After you have placed an order with us we will contact you via e-mail and keep you up to date on your order. If an item is unavailable we will inform you of this straight away.
12. SECURITY OF INFORMATION Unfortunately no data transmissions over the Internet can be guaranteed as totally secure. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note the information you transmit to us is provided at your own risk. We do not warrant that this website, its servers, or e-mail sent from our website are free of viruses or other harmful components. You must take your own precautions to ensure that the process you employ for accessing this website does not expose to the risk of viruses, malicious computer code or other forms of interference which may damage computer system. We will not be liable for any damage, loss or expenses of any kind suffered by you in connection with your access to or use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
13. ONLINE SECURITY Print Monkey use DPS, New Zealand’s largest and most preferred payment gateway provider.  Print Monkey does not collect or store any credit card information.  This information is all processed by DPS.  When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details.  The DPS hosted payments page is secured using SSL.SSL is a method of ensuring that information submitted through our website is secure and cannot be accessed by unauthorized users. When a website offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a website secured with SSL using their browser, a symbol displays in their browser windows indicating that the website is secure. For more information please read the DPS privacy policy at
14. PAYMENT We accept Visa and Mastercard Credit and Debit cards. Please note, your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received and funds have been cleared – typically two days with Visa and Mastercard.
15. PRICING All sales will be processed in New Zealand Dollars. Displayed pricing is an invitation to treat and not an offer to supply products at the displayed price. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these conditions. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.
16. ORDERS No order shall be deemed to be accepted by the seller until the seller has dispatched the buyers order. The seller retains the right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. In the event the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order will be refunded in a timely manner and the seller shall have no further liability to the buyer in relation to the rejected part of that order.
17. CONSUMER GUARANTEES ACT 1993 If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products.
In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Act, to the intent that no provisions shall any way limit the purchaser’s rights under the Act.
18. RETURNS POLICY As we are custom printing products to your order requirements the goods are of no value to anyone but you. We can not offer refunds or returns because you have changed your mind. We stand behind the quality of our printing, if you are unhappy with the quality of the printing we provided please call us to discuss a solution. Please remember we print from the artwork you provide. Please check your artwork is correct prior to uploading it. We do not spell check your files or check any dates or addresses are correct, that is up to you. To achieve the best print results please read our guide on how to supply your artwork. As a general rule you should supply a pdf with 3mm bleed, colours set to CMYK and all images 300dpi. Please note our print devices are all calibrated to FOGRA39 standards. There may be colour variation between what you see on your screen and what we produce.
19. CANCELLATION POLICY Once an order has proceeded past the checkout stage it can not be cancelled with out the agreement of  If you wish to cancel your order for any reason please call us on 09 213 9559. Please note once we have started printing your order it cannot be cancelled. Due to the streamlined nature of our workflow printing commences soon after order placement. For the purposes of cancelling an order making plates means the printing has commenced.