Frequently Asked Questions

Q. How long will it take to receive my printing?

We offer “2 day” and “5 day” options. These are production times. Orders are then dispatched via overnight courier service adding an additional day. If you live in a rural area overnight couriers can take up to three days.

Q. What if I want to print an item that is not listed?

Email us, studio@printmonkey.co.nz and we will send you a quote.

Q. What if I don’t have a print ready pdf?

Just click here  fill out the form and we will call you with a quote for one of our designers to make a pdf for you.

Q. Are there any special requirements for my pdf?

Yes. to achieve the best results  your pdf must be 300dpi with the colour set to CMYK and include 3mm bleed. for full artwork specs click here 

Q. Will I receive a proof prior to printing?

No. We print from the pdf you upload. It is very important that you check your pdf prior to sending it to us. We recommend printing a copy and checking it thoroughly prior to uploading your artwork. There may be colour variations between your print out and ours. All our printing devices are calibrated to FOGRA39 colour standards. Ensuring the images in your artwork are set to CMYK not RGB will result in the final colour being a closer match to what you are expecting.

Q. How do I cancel my order?

Please call us on 09 213 9559 as soon as possible. Once you have placed an order it goes straight into our workflow and is often printed soon after you place the order. Once we have started printing you cannot cancel the order.

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